Support

Reporting content or an account

The fastest route is in the app, not by email. Every take and every profile has a report option on it, which sends the specific item to review along with the context we need to act on it. Blocking is on the same menu and takes effect immediately.

If something needs urgent attention — a safety concern involving a minor, or content you believe is illegal — email us with Urgent in the subject and we will prioritise it.

Common things

I did not get my sign-in code

Check spam first. Codes arrive within a minute or so; if one has not come after that, request another rather than waiting on the first.

My payout did not arrive

Payouts go out on the 15th of each month, for points that have cleared — points from a gift clear 30 days after it was sent. If a payout fails, your points are returned automatically and included in the next one, so nothing is lost. Payouts need a Stripe account that has finished verification, and for a performer under 18 that verification is completed by a parent or legal guardian.

I want my data, or I want it deleted

Deletion is in the app under Settings, and it is a real deletion. For a copy of your data, or if you cannot get into your account, write to privacy@actitup.app. Full detail is on the account deletion page.

Coins and purchases

Coins are bought through Apple, so refunds are handled by Apple rather than by us — request one through reportaproblem.apple.com. Coins have no cash value and cannot be transferred between accounts.

How long we take

We aim to answer within two business days. Reports about safety or a minor are looked at first, ahead of everything else in the queue.